ivr pharmacy

IVR System Features

Easy-to-Learn-and-Use

• Integrates seamlessly with QS/1 pharmacy management systems
• Stores customer messages directly in the QS/1 pharmacy system
• Retrieves messages without calling into a separate voicemail system
• Listens to related messages while filling prescriptions
• Sets your own parameters for patients to pick-up prescriptions
• Faxes additional refill requests to physicians or send electronically if the doctor is an e-prescribe user
• Supports multiple languages and gain the ability to customize messages
• Routes non-pharmacy calls to other store departments
• Plays, store and retrieve doctor messages
• Makes one call to QS/1 for service and support for IVR and pharmacy management system

Streamline Workflow

• Automatically schedule refill processing based on pick-up time
• Route refills to designated queue for processing
• Allow physicians to respond to refill requests or leave new orders via voicemail, fax or e-prescribe

Customer Convenience

• Eliminate customer hold time and reduce time spent waiting in line
• Walk customers through easy, step-by-step refill ordering process
• Let customers leave voice messages with their refill requests
• Inform customers of pick-up times within pre-set parameters established by your pharmacy

Advanced Security

Reduces prescription fraud by validating refill requests with patient-specific information.

Multi-Location Solutions

QS/1 has two centralized solutions for multi-location pharmacies. Offer a unique telephone number and greeting for each store location, or a single telephone number and greeting directing callers to specify the desired store location.

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